Kept apart
Each customer's library, answer log and page images live in their own store, not in rows of a shared table. The server has to be told which customer a request is for before it can open anything; with no customer named, it refuses. Nothing in one customer's library can be reached from another's, by search, by link or by id.
Stored encrypted
Documents and data are hosted in a secure data centre in the United States, on an encrypted volume that is attached to one server and is not reachable from the internet. Every connection is HTTPS.
Private, secure AI
Nothing leaves our infrastructure. Answers and page readings are made by AI models we host ourselves, not by a public AI service, and your pages are never used to train any model.
Who can get in
No passwords exist to be stolen: people sign in with Google or with a one-time email link that lasts 20 minutes. Each library has its own access code as well, which you can switch off for everyone at once. Only the people you name can change the library.
Deletion and export
Delete a document and it is gone from your library. On request we delete your whole library, and for a fee we export a full copy first: the original files and every page reading.
Backups
Account records and answer logs are backed up nightly outside our hosting provider, and kept for 30 days.
Service providers we use
| Provider | What for |
|---|---|
| Fly.io | Hosting and storage |
| Amazon Web Services (SES) | Sending sign-in links and replies |
| Sign-in, for people who choose it |
This site loads nothing from any other server: its fonts, images and scripts are all our own.
Reporting a problem
If you think you've found a security problem, write to support@askjackson.ai.